Privacy Policy

Centralize AI ("we," "us," or "our") operates the centralize.ai website and the Centralize AI platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. By accessing or using the Service, you agree to the terms described here.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you interact with our Service. This includes:

• Account registration details such as your name, email address, phone number, and company name.
• Property and portfolio data that you upload or enter into the platform, including tenant records, lease information, financial data, and maintenance requests.
• Communications you send to us, such as support requests, feedback, and emails.
• Payment and billing information processed through our third-party payment providers.

Information Collected Automatically

When you access the Service, we may automatically collect certain information, including:

• Device and browser information, such as your IP address, browser type, operating system, and device identifiers.
• Usage data, including pages visited, features used, time spent on the platform, and clickstream data.
• Log data such as access times, referring URLs, and error logs.
• Location data derived from your IP address.

Information from Third Parties

We may receive information about you from third-party services that you integrate with Centralize AI, such as accounting software, CRM tools, or property listing platforms. We process this data in accordance with this policy and any applicable integration terms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service, including AI-powered property management features, workflow automation, and reporting.
• To improve and personalize your experience, including training and refining our AI models to deliver better recommendations and automation.
• To process transactions and manage your account.
• To communicate with you, including sending service updates, security alerts, and support messages.
• To send marketing communications, where you have opted in or where permitted by law. You can opt out at any time.
• To detect, investigate, and prevent fraudulent or unauthorized activity.
• To comply with legal obligations and enforce our terms of service.
• To conduct analytics and research to improve the Service.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers. We share data with trusted third-party vendors who perform services on our behalf, such as cloud hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Business Transfers. If Centralize AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Requirements. We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Centralize AI, our users, or the public.
• With Your Consent. We may share information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage information and improve the Service. These include:

• Essential Cookies. Required for the basic functionality of the Service, such as maintaining your login session.
• Analytics Cookies. Help us understand how visitors interact with our website and platform, so we can improve performance and usability.
• Marketing Cookies. Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service.

5. Data Security

We take the security of your data seriously. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and monitoring.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes such as analytics and record-keeping. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access. You can request a copy of the personal data we hold about you.
• Correction. You can request that we correct inaccurate or incomplete information.
• Deletion. You can request that we delete your personal data, subject to certain legal exceptions.
• Data Portability. You can request a copy of your data in a structured, machine-readable format.
• Opt-Out. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Restriction. You can request that we restrict the processing of your data under certain circumstances.

To exercise any of these rights, please contact us at hello@centralize.ai. We will respond to your request within a reasonable timeframe, and in compliance with applicable law.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Centralize AI
Email: hello@centralize.ai
Website: centralize.ai